1. My windshield is leaking. Can you just replace the seal or plug the leak?
We do fix leaking windshields installed by other companies. However, we suggest that you contact the glass company that provided the original service and attempt to have them take care of the problem at no cost first.
If they cannot or will not remedy the situation, we will do what we can, but be advised that to do so may require extensive labor or even a new windshield. You may be surprised that we usually can't simply squirt in some sealant to patch up the leak. However, in order to create a proper bond we need to remove the leaking windshield in order to inspect the surface to determine what is causing the leak. There are a number of reasons why a windshield may leak -- the number one cause being rust -- a result of cutting corners and improper installation procedures by other glass companies. In addition, bad urethane placement, too little adhesive, uneven placement of urethane, lack of primers or any combination of these and other factors can also result in vehicle leaks. The bottom line is that the windshield needs to be properly inspected before a solution to the problem can be determined.
2.How long does it take to get a windshield or other glass replaced?
A windshield or back glass usually take around an hour and a half to two hours start to finish for replacement. A door glass can usually be done in less than an hour. Some vehicles are designed differently and are much more labor intensive to replace windows in, a replacement could easily take over 2 hours in these cases. Joe’s Auto Glass has many windshields and other glass for many makes and models in stock. Be sure to ask about your specific vehicle when you call.
3. Can Joe’s Auto Glass work with my busy schedule?
We sure can! We know your schedule can get hectic. So, if you cannot come to us, we can come to you. Joe’s Auto Glass offers FREE mobile service, we will send a technician right to your vehicle. We can also replace your broken window on the weekend by appointment.
4. Does Joe’s Auto Glass only repair automobile glass, or do you repair other types too?
Joe’s Auto Glass is best known for repairing and replacing automobile glass windshields, back glass and side window glass. We can also replace windows in heavy equipment, commercial trucks, RVs and horse trailers. However, we do not service any type of household glass.
5. How does my insurance company get billed for the auto glass services?
Once you report the claim to your insurance company, the insurance company will contact us and provide us with all the information we need to bill them. After that point you are only responsible for your deductible, if you have one.
6. I don't know if my insurance company covers glass replacement, how much my deductible is or how to file a claim. Can you help?
Of course! Just call, or stop by our office and we can help you determine if filing an insurance claim is the most cost effective way for you to get a window replaced, and we will help you file the claim. It’s easy!
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